BOOK AN APPOINTMENT WITH NIOBIM EXPERT
CONDITIONS OF SALES
Niobim Diamonds DMCC (“Company”) ensures secure, reliable, and seamless payment processing for all transactions conducted on www.niobim.com (the “Website”). The Company accepts the following authorized payment methods:
Credit & Debit Cards
Visa
MasterCard
Other internationally recognized payment cards (subject to availability and regulatory approval)
Bank Transfers (Applicable to High-Value Transactions)
Available for customers upon request for high-value purchases.
Bank details will be provided upon order confirmation and verification.
Digital Payment Solutions (Where applicable)
The Company may integrate additional digital wallets or online payment gateways based on customer demand and regulatory approvals.
Credit & Debit Cards
Visa
MasterCard
Other internationally recognized payment cards (subject to availability and regulatory approval)
Bank Transfers (Applicable to High-Value Transactions)
Available for customers upon request for high-value purchases.
Bank details will be provided upon order confirmation and verification.
Digital Payment Solutions (Where applicable)
The Company may integrate additional digital wallets or online payment gateways based on customer demand and regulatory approvals.
All transactions on the Website are processed in United Arab Emirates Dirhams (AED).
Other currencies may be accepted at checkout based on real-time exchange rate conversion, subject to the terms of our payment processing partners.
Customers making purchases in a non-AED currency should note that their issuing bank or payment provider may apply currency conversion rates and associated fees, for which the Company bears no liability.
Other currencies may be accepted at checkout based on real-time exchange rate conversion, subject to the terms of our payment processing partners.
Customers making purchases in a non-AED currency should note that their issuing bank or payment provider may apply currency conversion rates and associated fees, for which the Company bears no liability.
Niobim Diamonds DMCC adheres to the highest financial security and anti-fraud standards, in line with UAE Central Bank regulations, DMCC Free Zone rules, and international financial compliance frameworks.
PCI-DSS Compliance → All card transactions are processed through PCI-DSS certified payment gateways, ensuring the secure handling of payment data in line with global standards.
SSL Encryption → The Website employs industry-standard encryption technologies to safeguard payment information.
Fraud Prevention & KYC Compliance → Transactions are monitored for suspicious activity, and additional identity verification may be required for high-value transactions to comply with UAE Anti-Money Laundering (AML) regulations.
PCI-DSS Compliance → All card transactions are processed through PCI-DSS certified payment gateways, ensuring the secure handling of payment data in line with global standards.
SSL Encryption → The Website employs industry-standard encryption technologies to safeguard payment information.
Fraud Prevention & KYC Compliance → Transactions are monitored for suspicious activity, and additional identity verification may be required for high-value transactions to comply with UAE Anti-Money Laundering (AML) regulations.
3.4.1 Instant Transactions
Payments made via Visa and MasterCard are typically processed instantly, subject to security verification.
3.4.2 Bank Transfers
Processing time for bank transfers may range between 1-3 business days, depending on the customer’s financial institution and regulatory processing requirements.
Orders paid via bank transfer will only be processed upon full payment clearance.
3.4.3 Transaction Confirmation
Upon successful payment, the customer will receive an official payment confirmation email, including transaction details and invoice reference.
If a payment fails or is declined by the bank or payment processor, the customer will be promptly notified and required to provide an alternative payment method.
Payments made via Visa and MasterCard are typically processed instantly, subject to security verification.
3.4.2 Bank Transfers
Processing time for bank transfers may range between 1-3 business days, depending on the customer’s financial institution and regulatory processing requirements.
Orders paid via bank transfer will only be processed upon full payment clearance.
3.4.3 Transaction Confirmation
Upon successful payment, the customer will receive an official payment confirmation email, including transaction details and invoice reference.
If a payment fails or is declined by the bank or payment processor, the customer will be promptly notified and required to provide an alternative payment method.
3.5.1 Enhanced Due Diligence for High-Value Purchases
Due to the intrinsic value of jewellery and precious stones, the Company implements enhanced security and verification procedures for high-value transactions to comply with:
Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering (AML) and Combatting Terrorist Financing (CTF)
DMCC Free Zone Regulations on Jewellery Trade & Precious Stones Transactions
3.5.2 Identity Verification (KYC Requirements)
Customers purchasing above a certain value threshold may be required to provide:
A valid government-issued identification document (Passport, Emirates ID).
Proof of address (Utility bill, bank statement).
Additional documentation as required by UAE financial regulations.
Orders will not be processed until all verification steps are completed in accordance with UAE compliance requirements.
Due to the intrinsic value of jewellery and precious stones, the Company implements enhanced security and verification procedures for high-value transactions to comply with:
Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering (AML) and Combatting Terrorist Financing (CTF)
DMCC Free Zone Regulations on Jewellery Trade & Precious Stones Transactions
3.5.2 Identity Verification (KYC Requirements)
Customers purchasing above a certain value threshold may be required to provide:
A valid government-issued identification document (Passport, Emirates ID).
Proof of address (Utility bill, bank statement).
Additional documentation as required by UAE financial regulations.
Orders will not be processed until all verification steps are completed in accordance with UAE compliance requirements.
3.6.1 Transaction Limits & Security Holds
The Company reserves the right to decline, restrict, or place holds on transactions for:
Orders flagged for suspicious or fraudulent activity.
Transactions exceeding predefined risk thresholds, as determined by financial security protocols.
3.6.2 Card Declines & Alternative Payment Options
If a credit or debit card payment is declined, the User should contact their issuing bank to verify any restrictions.
Users may be required to provide an alternative payment method to complete their purchase.
The Company reserves the right to decline, restrict, or place holds on transactions for:
Orders flagged for suspicious or fraudulent activity.
Transactions exceeding predefined risk thresholds, as determined by financial security protocols.
3.6.2 Card Declines & Alternative Payment Options
If a credit or debit card payment is declined, the User should contact their issuing bank to verify any restrictions.
Users may be required to provide an alternative payment method to complete their purchase.
3.7.1 Accepted Payment Methods Display
The logos of accepted Visa and MasterCard payment methods will be displayed on:
The Website’s Home Page
The Checkout Page
3.7.2 Pricing Transparency & Order Summary
At checkout, all applicable charges, including taxes, shipping fees, and currency conversion (if applicable), will be clearly displayed before final payment confirmation.
The Company ensures full transparency in pricing and fees, in compliance with UAE Consumer Protection Regulations.
The logos of accepted Visa and MasterCard payment methods will be displayed on:
The Website’s Home Page
The Checkout Page
3.7.2 Pricing Transparency & Order Summary
At checkout, all applicable charges, including taxes, shipping fees, and currency conversion (if applicable), will be clearly displayed before final payment confirmation.
The Company ensures full transparency in pricing and fees, in compliance with UAE Consumer Protection Regulations.
The Company reserves the right to modify or update payment methods, supported currencies, and transaction terms in accordance with UAE banking regulations and international e-commerce best practices.
Users will be notified in advance of any significant changes via:
Email (for registered customers)
Website notifications
Users will be notified in advance of any significant changes via:
Email (for registered customers)
Website notifications
For payment-related inquiries, transaction support, or high-value purchase assistance, please contact:
Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
This Payment Policy is governed by UAE Federal Financial Laws, DMCC Free Zone Regulations, and UAE Consumer Protection Legislation.
Any disputes relating to transactions will be subject to the jurisdiction of the Dubai Courts and relevant regulatory authorities.
Any disputes relating to transactions will be subject to the jurisdiction of the Dubai Courts and relevant regulatory authorities.
At Niobim Diamonds DMCC (“Company,” “we,” “our,” or “us”), every piece of jewellery and precious gemstone is crafted with unparalleled attention to detail and precision. As a high-value luxury goods provider, we uphold stringent quality control measures to ensure that every purchase meets the highest standards of craftsmanship, authenticity, and exclusivity.
This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be considered. Given the unique and precious nature of our products, we maintain a strictly limited return policy, ensuring full compliance with UAE consumer protection laws, DMCC Free Zone regulations, and global luxury industry best practices.
By purchasing from www.niobim.com (the “Website”), you acknowledge and agree to the terms set forth in this policy.
This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be considered. Given the unique and precious nature of our products, we maintain a strictly limited return policy, ensuring full compliance with UAE consumer protection laws, DMCC Free Zone regulations, and global luxury industry best practices.
By purchasing from www.niobim.com (the “Website”), you acknowledge and agree to the terms set forth in this policy.
Niobim Diamonds DMCC’s return and exchange policies are governed by stringent legal and industry standards, ensuring protection for both the Company and our esteemed clientele.
3.12.1 Conditions for Eligible Returns & Exchanges
IF the item is eligible for a return, A return or exchange request may only be considered under the following strict conditions:
The item must be in its original, unworn condition, free from any scratches, damage, or signs of use.
The item must be returned in its complete original packaging, including the:
Certificate of Authenticity
Original Invoice or Proof of Purchase
Warranty Documents
The request must be made within 14 days from the delivery date, and an official return authorization must be obtained from our customer service team.
3.12.2 Non-Returnable & Non-Refundable Items
Due to the exclusive nature of our jewellery and gemstones, certain items cannot be returned or exchanged. These include:
Custom-made or bespoke jewellery designed specifically for the client.
Engraved, resized, or modified jewellery (including but not limited to ring resizing).
Earrings and other intimate jewellery items (due to hygiene reasons).
Loose diamonds or gemstones that have been set, mounted, or altered post-purchase.
Any item that shows signs of wear, damage, or unauthorized alterations.
Niobim Diamonds DMCC reserves the absolute right to refuse any return request that does not meet the above conditions.
3.12.3 Return & Exchange Process
Customers must initiate a return request via info@niobim.com with relevant purchase details.
Upon approval, the item must be shipped using a fully insured, trackable courier service, at the customer’s expense.
The Company will conduct a detailed quality inspection upon receipt, after which an exchange or refund may be processed if the item meets all required conditions.
3.12.1 Conditions for Eligible Returns & Exchanges
IF the item is eligible for a return, A return or exchange request may only be considered under the following strict conditions:
The item must be in its original, unworn condition, free from any scratches, damage, or signs of use.
The item must be returned in its complete original packaging, including the:
Certificate of Authenticity
Original Invoice or Proof of Purchase
Warranty Documents
The request must be made within 14 days from the delivery date, and an official return authorization must be obtained from our customer service team.
3.12.2 Non-Returnable & Non-Refundable Items
Due to the exclusive nature of our jewellery and gemstones, certain items cannot be returned or exchanged. These include:
Custom-made or bespoke jewellery designed specifically for the client.
Engraved, resized, or modified jewellery (including but not limited to ring resizing).
Earrings and other intimate jewellery items (due to hygiene reasons).
Loose diamonds or gemstones that have been set, mounted, or altered post-purchase.
Any item that shows signs of wear, damage, or unauthorized alterations.
Niobim Diamonds DMCC reserves the absolute right to refuse any return request that does not meet the above conditions.
3.12.3 Return & Exchange Process
Customers must initiate a return request via info@niobim.com with relevant purchase details.
Upon approval, the item must be shipped using a fully insured, trackable courier service, at the customer’s expense.
The Company will conduct a detailed quality inspection upon receipt, after which an exchange or refund may be processed if the item meets all required conditions.
Given the precious and bespoke nature of our jewellery, refunds are strictly limited and only applicable under specific conditions.
3.13.1 Refund Eligibility
A refund request will only be approved if:
The returned item passes Niobim Diamonds DMCC’s internal quality control inspection.
The request falls within the permissible return period and adheres to all return conditions.
The item was incorrectly delivered or contains a verifiable manufacturing defect (as confirmed by our in-house specialists).
3.13.2 Refund Processing
Refunds will be processed ONLY through the original mode of payment.
Refunds for credit/debit card transactions may take 7-14 business days, depending on the processing times of the issuing bank.
Refunds for bank transfers will be processed within 10-15 business days upon approval.
Shipping fees, customs duties, and insurance costs are strictly non-refundable.
3.13.3 Denial of Refund Requests
Niobim Diamonds DMCC reserves the right to deny any refund request under the following circumstances:
The item fails to meet return conditions outlined in Section 7.2.
The refund request is made after the 14-day eligibility period.
The item has been damaged, altered, or used.
The purchase was for a customized or special-order piece, which is strictly non-refundable.
3.13.1 Refund Eligibility
A refund request will only be approved if:
The returned item passes Niobim Diamonds DMCC’s internal quality control inspection.
The request falls within the permissible return period and adheres to all return conditions.
The item was incorrectly delivered or contains a verifiable manufacturing defect (as confirmed by our in-house specialists).
3.13.2 Refund Processing
Refunds will be processed ONLY through the original mode of payment.
Refunds for credit/debit card transactions may take 7-14 business days, depending on the processing times of the issuing bank.
Refunds for bank transfers will be processed within 10-15 business days upon approval.
Shipping fees, customs duties, and insurance costs are strictly non-refundable.
3.13.3 Denial of Refund Requests
Niobim Diamonds DMCC reserves the right to deny any refund request under the following circumstances:
The item fails to meet return conditions outlined in Section 7.2.
The refund request is made after the 14-day eligibility period.
The item has been damaged, altered, or used.
The purchase was for a customized or special-order piece, which is strictly non-refundable.
3.14.1 1-Year International Limited Warranty
Niobim Diamonds DMCC provides a one-year international limited warranty, covering manufacturing defects in materials and workmanship.
3.14.2 What Is Covered?
Manufacturing defects in the metal, gemstones, and setting.
Structural issues affecting the durability and integrity of the piece.
3.14.3 What Is Not Covered?
Normal wear and tear, including scratches, dents, or tarnishing.
Damage resulting from improper use, accidental impact, or exposure to harsh chemicals.
Any loss, theft, or damage from unauthorized repairs or modifications.
Warranty claims must be submitted with:
The original Certificate of Authenticity.
A valid Proof of Purchase.
High-resolution images for initial assessment.
3.14.4 Warranty Claim Process
Customers must contact Niobim Diamonds DMCC customer service for an assessment.
If eligible, the item must be returned to our authorized service center for professional evaluation.
If the claim is approved, repairs or replacements will be provided at Niobim Diamonds DMCC’s discretion.
Niobim Diamonds DMCC provides a one-year international limited warranty, covering manufacturing defects in materials and workmanship.
3.14.2 What Is Covered?
Manufacturing defects in the metal, gemstones, and setting.
Structural issues affecting the durability and integrity of the piece.
3.14.3 What Is Not Covered?
Normal wear and tear, including scratches, dents, or tarnishing.
Damage resulting from improper use, accidental impact, or exposure to harsh chemicals.
Any loss, theft, or damage from unauthorized repairs or modifications.
Warranty claims must be submitted with:
The original Certificate of Authenticity.
A valid Proof of Purchase.
High-resolution images for initial assessment.
3.14.4 Warranty Claim Process
Customers must contact Niobim Diamonds DMCC customer service for an assessment.
If eligible, the item must be returned to our authorized service center for professional evaluation.
If the claim is approved, repairs or replacements will be provided at Niobim Diamonds DMCC’s discretion.
3.15.1 Force Majeure Events
Niobim Diamonds DMCC is not liable for refund or return delays caused by:
Customs holds or international shipping disruptions.
Natural disasters, pandemics, or unforeseen global events.
Delays caused by third-party logistics providers.
3.15.2 Fraudulent Return & Refund Claims
Niobim Diamonds DMCC maintains a zero-tolerance policy for fraudulent return claims. The Company reserves the right to:
Investigate return claims extensively.
Reject claims suspected of fraud, abuse, or malicious intent.
Pursue legal action against individuals engaging in return fraud.
3.15.3 CUSTOMER SUPPORT & RETURN INQUIRIES
For refund, return, warranty, or repair inquiries, customers may contact:
Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
3.15.4 LEGAL GOVERNANCE & DISPUTE RESOLUTION
This Refund & Return Policy is governed by:
UAE Consumer Protection Laws.
DMCC Free Zone Regulations governing the jewellery and precious stones industry.
International Commercial & E-Commerce Regulations for luxury goods.
Any legal disputes arising from this policy shall be resolved under the exclusive jurisdiction of Dubai Courts.
Niobim Diamonds DMCC is not liable for refund or return delays caused by:
Customs holds or international shipping disruptions.
Natural disasters, pandemics, or unforeseen global events.
Delays caused by third-party logistics providers.
3.15.2 Fraudulent Return & Refund Claims
Niobim Diamonds DMCC maintains a zero-tolerance policy for fraudulent return claims. The Company reserves the right to:
Investigate return claims extensively.
Reject claims suspected of fraud, abuse, or malicious intent.
Pursue legal action against individuals engaging in return fraud.
3.15.3 CUSTOMER SUPPORT & RETURN INQUIRIES
For refund, return, warranty, or repair inquiries, customers may contact:
Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
3.15.4 LEGAL GOVERNANCE & DISPUTE RESOLUTION
This Refund & Return Policy is governed by:
UAE Consumer Protection Laws.
DMCC Free Zone Regulations governing the jewellery and precious stones industry.
International Commercial & E-Commerce Regulations for luxury goods.
Any legal disputes arising from this policy shall be resolved under the exclusive jurisdiction of Dubai Courts.
At Niobim Diamonds DMCC (“Company,” “we,” “our,” or “us”), we are committed to delivering exceptional craftsmanship, authenticity, and exclusivity in every jewellery piece and gemstone offered through www.niobim.com (the “Website”). Due to the high-value and bespoke nature of our products, cancellations and replacements are subject to strictly regulated terms and conditions to safeguard the integrity of our brand and to ensure compliance with UAE laws, DMCC Free Zone regulations, and international luxury jewellery industry standards.
3.16.1 Conditions for Order Cancellation
Cancellation Before Dispatch
Customers may request an order cancellation within 24 hours of placing the order, provided the item has not yet been processed for shipping or customization.
If the cancellation request is made after 24 hours, the order may already be in production or have been shipped, and therefore, cancellation may no longer be possible.
Custom & Bespoke Orders
Custom-made, engraved, personalized, or bespoke jewellery orders cannot be cancelled once production has commenced. These items are crafted specifically for the customer and cannot be resold.
Once a special order is confirmed and production has begun, the purchase is final, non-cancellable, and non-refundable.
Cancellations Due to Verification & Compliance Issues
In cases where a high-value order requires identity verification (KYC compliance checks) under UAE Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws, and the customer fails to provide the necessary documents, Niobim Diamonds DMCC reserves the right to cancel the order.
In such instances, refunds will be issued only through the original payment method, minus any applicable administrative or processing fees.
Cancellation by Niobim Diamonds DMCC
Niobim Diamonds DMCC reserves the absolute right to cancel any order at its sole discretion under the following circumstances:
3.16.1 Conditions for Order Cancellation
Cancellation Before Dispatch
Customers may request an order cancellation within 24 hours of placing the order, provided the item has not yet been processed for shipping or customization.
If the cancellation request is made after 24 hours, the order may already be in production or have been shipped, and therefore, cancellation may no longer be possible.
Custom & Bespoke Orders
Custom-made, engraved, personalized, or bespoke jewellery orders cannot be cancelled once production has commenced. These items are crafted specifically for the customer and cannot be resold.
Once a special order is confirmed and production has begun, the purchase is final, non-cancellable, and non-refundable.
Cancellations Due to Verification & Compliance Issues
In cases where a high-value order requires identity verification (KYC compliance checks) under UAE Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws, and the customer fails to provide the necessary documents, Niobim Diamonds DMCC reserves the right to cancel the order.
In such instances, refunds will be issued only through the original payment method, minus any applicable administrative or processing fees.
Cancellation by Niobim Diamonds DMCC
Niobim Diamonds DMCC reserves the absolute right to cancel any order at its sole discretion under the following circumstances:
3.17.1 Eligibility for Replacement
Niobim Diamonds DMCC will only approve a replacement if one of the following conditions is met:
Incorrect Product Delivered
If the item received does not match the order specifications, the customer must notify info@niobim.com within 48 hours of delivery and provide:
Clear photographs of the item received.
The original packaging, invoice, and certificate of authenticity.
Manufacturing Defect
If a jewellery piece presents a verifiable defect in materials or craftsmanship, the customer must report the issue within 7 days of delivery.
Niobim Diamonds DMCC reserves the right to:
Conduct a full internal quality control inspection before approving a replacement.
Determine whether the issue qualifies as a manufacturing defect.
Any claim of defect reported after 7 days will be assessed under our Warranty Policy and may be subject to repair rather than replacement.
Damaged in Transit
If a package arrives visibly damaged, customers must:
Refuse to accept delivery and immediately inform Niobim Diamonds DMCC.
If the package is accepted, report the damage within 24 hours with photographic evidence of the:
Damaged packaging
Damaged item
Courier’s tracking label
The Company will initiate an investigation with the shipping provider and offer a replacement subject to insurance claim approval.
Non-Delivery or Delayed Shipment
If an order is not delivered within the expected timeframe due to reasons within the control of Niobim Diamonds DMCC (excluding customs delays or force majeure events), the customer may request:
A replacement of equal value.
A refund if no replacement is available.
3.17.2 Non-Eligibility for Replacement
A replacement request will not be approved under the following conditions:
The item has been worn, used, or altered after delivery.
The reported issue falls under normal wear and tear or improper care.
The request is initiated after the reporting period (48 hours for incorrect products, 7 days for manufacturing defects).
The product is a custom, engraved, or bespoke order, which is strictly non-replaceable unless defective.
3.17.3 Replacement Process
Customers must submit a request via info@niobim.com including order details and supporting documentation (e.g., photos, proof of defect).
The Company will conduct a preliminary assessment and may request the item to be returned for full quality control inspection.
If the claim is approved, Niobim Diamonds DMCC will issue a replacement of the same item or an alternative piece of equivalent value.
If a replacement is not available, the Company may offer an alternative solution at its sole discretion.
Niobim Diamonds DMCC will only approve a replacement if one of the following conditions is met:
Incorrect Product Delivered
If the item received does not match the order specifications, the customer must notify info@niobim.com within 48 hours of delivery and provide:
Clear photographs of the item received.
The original packaging, invoice, and certificate of authenticity.
Manufacturing Defect
If a jewellery piece presents a verifiable defect in materials or craftsmanship, the customer must report the issue within 7 days of delivery.
Niobim Diamonds DMCC reserves the right to:
Conduct a full internal quality control inspection before approving a replacement.
Determine whether the issue qualifies as a manufacturing defect.
Any claim of defect reported after 7 days will be assessed under our Warranty Policy and may be subject to repair rather than replacement.
Damaged in Transit
If a package arrives visibly damaged, customers must:
Refuse to accept delivery and immediately inform Niobim Diamonds DMCC.
If the package is accepted, report the damage within 24 hours with photographic evidence of the:
Damaged packaging
Damaged item
Courier’s tracking label
The Company will initiate an investigation with the shipping provider and offer a replacement subject to insurance claim approval.
Non-Delivery or Delayed Shipment
If an order is not delivered within the expected timeframe due to reasons within the control of Niobim Diamonds DMCC (excluding customs delays or force majeure events), the customer may request:
A replacement of equal value.
A refund if no replacement is available.
3.17.2 Non-Eligibility for Replacement
A replacement request will not be approved under the following conditions:
The item has been worn, used, or altered after delivery.
The reported issue falls under normal wear and tear or improper care.
The request is initiated after the reporting period (48 hours for incorrect products, 7 days for manufacturing defects).
The product is a custom, engraved, or bespoke order, which is strictly non-replaceable unless defective.
3.17.3 Replacement Process
Customers must submit a request via info@niobim.com including order details and supporting documentation (e.g., photos, proof of defect).
The Company will conduct a preliminary assessment and may request the item to be returned for full quality control inspection.
If the claim is approved, Niobim Diamonds DMCC will issue a replacement of the same item or an alternative piece of equivalent value.
If a replacement is not available, the Company may offer an alternative solution at its sole discretion.
3.18.1 Force Majeure Events
Niobim Diamonds DMCC is not responsible for cancellations or delays resulting from:
Customs holds or import/export restrictions.
Natural disasters, global pandemics, or political instability.
Shipping or courier service disruptions beyond our control.
3.18.2 Fraudulent Cancellation or Replacement Claims
Niobim Diamonds DMCC has a zero-tolerance policy for fraudulent claims. We reserve the right to:
Investigate all claims thoroughly.
Reject any suspicious requests.
Pursue legal action against customers attempting to exploit our policy.
Niobim Diamonds DMCC is not responsible for cancellations or delays resulting from:
Customs holds or import/export restrictions.
Natural disasters, global pandemics, or political instability.
Shipping or courier service disruptions beyond our control.
3.18.2 Fraudulent Cancellation or Replacement Claims
Niobim Diamonds DMCC has a zero-tolerance policy for fraudulent claims. We reserve the right to:
Investigate all claims thoroughly.
Reject any suspicious requests.
Pursue legal action against customers attempting to exploit our policy.
For any cancellation, replacement, or dispute inquiries, customers may contact: Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
This Cancellation & Replacement Policy is governed by:
UAE Consumer Protection Laws.
DMCC Free Zone Regulations applicable to the jewellery and precious stones industry.
International Commercial & E-Commerce Regulations.
Any disputes arising from this policy shall be resolved exclusively under Dubai Courts’ jurisdiction.
UAE Consumer Protection Laws.
DMCC Free Zone Regulations applicable to the jewellery and precious stones industry.
International Commercial & E-Commerce Regulations.
Any disputes arising from this policy shall be resolved exclusively under Dubai Courts’ jurisdiction.