4.1.1 At Niobim Diamonds DMCC (“Company,” “we,” “our,” or “us”), we are committed to ensuring a secure, transparent, and timely delivery process for all jewellery and gemstone orders placed through www.niobim.com (the “Website”). Every order undergoes a meticulous verification, processing, and shipping procedure to uphold the highest standards of luxury, compliance, and customer satisfaction.
This Delivery Policy is aligned with our Shipping Policy and provides details on order fulfillment, delivery timelines, shipping conditions, and compliance with UAE and international regulations.
By placing an order, the customer acknowledges and agrees to the terms outlined in this policy.

4.2.1 Order Processing
Once an order is placed, the Company initiates processing within 1-2 business days, subject to:
Payment verification and authorization.
Fraud prevention and compliance checks (if applicable for high-value transactions).
Final quality control inspections prior to dispatch.
Orders placed on weekends or UAE public holidays will be processed on the next business day.
For high-value transactions, additional Know Your Customer (KYC) verification may be required in accordance with UAE Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws.
Custom orders, engravings, and bespoke pieces may require extended processing times, which will be communicated to the customer at checkout.

4.2.2 Shipping Methods & Estimated Delivery Timeframes
Niobim Diamonds DMCC works exclusively with trusted global logistics partners specializing in the secure transport of high-value jewellery and precious stones.
Important Notes:
Delivery timelines exclude potential customs clearance delays, regulatory holds, and force majeure events.
Customers will receive real-time tracking updates via email once the shipment has been dispatched.
Signature upon delivery is mandatory for all orders to ensure security and chain of custody.

4.2.3 Secure & Insured Shipping
All shipments are fully insured against loss, damage, and theft during transit.
Deliveries are made only to verified residential or business addresses for security purposes.
For security reasons, Niobim Diamonds DMCC does not deliver to P.O. Boxes.

4.3.1 Single Item Purchase
If the item is in stock, it will be shipped as one complete package.

4.3.2 Multiple Item Purchase
If all items in an order are available, they will be shipped together in a single package.
If certain items require additional processing time, the order may be split into multiple shipments, and separate tracking details will be provided.
Customers will be informed at checkout if multiple shipments apply to their order.

4.3.3 Out-of-Stock Items
If an item is temporarily unavailable, the customer will be notified via email and provided with the following options:
Wait for the item to be restocked.
Modify the order by selecting an alternative product.
Request a full refund through the original payment method.

4.4.1 Shipping Fees
Shipping costs are calculated based on the order value, delivery destination, and shipping method selected.
Exact shipping charges are clearly displayed at checkout before payment is finalized.

4.4.2 Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, and import taxes, as determined by the destination country’s regulations.
These charges are the responsibility of the customer and are not included in the product price.
Customers are advised to verify local import restrictions before placing an order.

4.5.1 Order Tracking
Customers will receive a tracking number via email once the order has been dispatched.
Orders can be tracked in real-time through the courier’s tracking system.

4.5.2 Secure Delivery & Signature Requirement
Due to the high-value nature of our products, a signature upon delivery is required.
If the recipient is unavailable, the courier may:
Attempt re-delivery.
Require pickup from a secure courier facility.

4.6.1 Niobim Diamonds DMCC will NOT deal with or provide any products/services to OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.

Customers are responsible for ensuring their country of residence permits the import of jewellery, gemstones, or precious metals.

4.6.2 Delays Due to Customs or Unforeseen Circumstances
Niobim Diamonds DMCC shall not be held liable for delays resulting from:
Customs clearance procedures or government-imposed import/export restrictions.
Courier service disruptions, including airline or freight delays.
Force majeure events such as natural disasters, pandemics, or political instability.
If a shipment is delayed beyond reasonable expectations, customers may contact info@niobim.com for assistance.

4.7.1 If a package is returned due to incorrect address details, multiple failed delivery attempts, or refusal to accept the package, the following applies:
The customer is responsible for additional re-shipping costs.
If the order is cancelled due to failed delivery, a refund will be issued minus original shipping costs.

4.7.2 Lost or Damaged Shipments
If a package is lost or damaged in transit, the Company will:
Initiate an insurance claim with the shipping provider.
Provide a replacement or refund, subject to claim approval.

For all shipping, tracking, or delivery-related inquiries, customers may contact:
Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE

This Delivery Policy is governed by:
UAE Consumer Protection Laws.
DMCC Free Zone Regulations governing jewellery & precious stones trade.
International Trade & Logistics Compliance Regulations.
Any disputes related to delivery shall be resolved under Dubai Courts’ jurisdiction.

4.10.1 Order Processing Timeline
Once an order is placed, it will undergo a processing period of 1-2 business days, subject to:
Payment verification
Fraud and compliance checks (if applicable)
Product availability
Orders placed on weekends or UAE public holidays will be processed on the next business day.

4.10.2 KYC & Additional Verification for High-Value Orders
For high-value transactions, additional Know Your Customer (KYC) documentation may be required under UAE Federal AML & CTF laws and DMCC Free Zone regulations.
Customers purchasing above a certain threshold may be requested to submit:
Valid government-issued ID (Passport, Emirates ID)
Proof of address (Utility bill, bank statement)
Business registration details (if applicable)
Orders requiring verification will be processed only after KYC approval.

Shipping is available worldwide, and all shipments are handled by trusted courier partners specializing in high-value logistics.
Important Notes:
Estimated shipping timeframes exclude customs clearance delays and force majeure circumstances.
Tracking information will be provided via email once the order has been shipped.
A signature upon delivery is required for all shipments.

4.12.1 If One Item is Purchased
The order will be shipped as one complete shipment, provided the item is available in stock.
Customers will receive a single tracking number for the shipment.

4.12.2 If Multiple Items Are Purchased
If all items are in stock, they will be shipped together in a single package.
If certain items are unavailable at the time of order, the shipment may be split into multiple deliveries:
Customers will be notified of each shipment separately.
A tracking number will be provided for each parcel.
Multiple shipments may result in multiple charges on the cardholder’s statement.

4.12.3 If an Item is Out of Stock
Customers will be informed of the expected restocking date via email.
Customers may choose to:
Wait for the item to be restocked.
Modify the order by selecting an alternative product.
Cancel the order and receive a full refund

4.13.1 Shipping Fees
Shipping fees vary based on:
Order value
Delivery location
Selected shipping method
Shipping charges will be clearly displayed at checkout before final payment.

4.13.2 Import Duties & Taxes
International orders may be subject to customs duties, import taxes, and VAT imposed by the destination country.
Customers are responsible for paying these charges, which are not included in the purchase price.
The Company does not control these charges and advises customers to check with their local customs authorities.

4.14.1 Tracking Information
Customers will receive a tracking number via email once the order is shipped.
Orders can be tracked via the courier’s website.

4.14.2 Signature Upon Delivery
Due to the high-value nature of our products, a signature is required upon delivery.
If the recipient is unavailable, the courier may:
Attempt redelivery.
Require pickup from the nearest courier facility.

4.15.1 Potential Delays
The Company strives for timely deliveries but cannot be held liable for delays caused by:
Customs clearance procedures.
Airline or shipping disruptions.
Holidays, strikes, or force majeure events (natural disasters, pandemics, etc.).

4.15.2 Lost or Damaged Shipments
All shipments are fully insured against loss, damage, or theft.
If a package is lost, the Company will initiate an insurance claim and investigation with the carrier.
Customers may receive a replacement or full refund, subject to claim approval.

4.16.1 Incorrect Address or Failed Delivery Attempts
If a package is returned due to an incorrect shipping address or failed delivery attempts, the customer will:
Be responsible for reshipping costs.
Have the option to cancel the order, with a refund minus original shipping costs.

4.16.2 Unclaimed Shipments
If a package remains unclaimed beyond the courier’s holding period, it may be returned to the Company.
Customers must contact customer support to arrange redelivery.

For any shipping-related questions, tracking assistance, or order modifications, customers may contact:

Niobim Diamonds DMCC
Email: info@niobim.com
Address: Almas Tower, Jumeirah Lakes Towers, Dubai, UAE

This Shipping Policy is governed by:
UAE Consumer Protection Laws.
DMCC Free Zone Regulations on Jewellery & Precious Stones Trade.
International Logistics & Shipping Regulations.
Any disputes will be resolved under the jurisdiction of Dubai Courts.